Welcome! If you're using Piste IQ and need help, you're in the right place.
Contact us
The fastest way to get help is by email: [email protected]
We typically respond within 1–2 business days.
Make sure you're using the same sign-in method — email, Apple, or Google — that you used when you created your account. If you've forgotten your password, tap "Forgot password?" on the sign-in screen and we'll send you a reset link. You can use either your email address or your username to reset.
Yes. Tap "Continue without signing in" at the bottom of the sign-in screen. Your data stays on your device in guest mode. If you sign in later to create a real account, your guest data does not migrate automatically — you'll start fresh in the cloud. This is intentional, to keep the sign-up flow simple, but it means you should think of guest mode as a way to try the app before committing to an account.
Tap the database chip at the top-left of any tab to open the database switcher. Tap the share icon on the database you want to share, then send an invite by email or copy a share link. Recipients see the shared database alongside their own the next time they open the app.
Sharing a database gives the recipient ongoing read-only access to every opponent in that database, including any you add later. Sharing an individual opponent sends a one-time copy — the recipient accepts it into their own database and can edit their copy freely. Changes to your original don't flow through.
Head-to-head history, tournaments, and sharing features require a cloud account. Guest mode supports opponent profiles, tags, search, and URL-based video links only. Sign in from the Profile screen to unlock the full feature set. (Again, guest data doesn't migrate when you sign in.)